KS
Kirsten S

1 reviews | Active since Sept 2014

07 Mar 2016, 10:33

Telkom won't let me cancel my account.

I was offered a 2 year contract at Kennilworth Center, I denied and was going to go to Afrihost when I was told I could get a one year contract. I accepted<br> When I then tried to cancel in Cape Gate Center on the 6th of Jan I was dealt with in a horrific manner but I was told that the contract would be cancelled. <br> I was then charged for the month of March. I phoned the call center I was told not to use the internet and it would be cancelled I would be refunded. <br> When I called again I was told I would not be refunded and I should use the internet. <br> I went to a store in Petermaritzburg in early Feb ( I had just relocated to Durban) I was told that I in fact have a 2 year contract and I was only 19 months in. I told the consultant everything from when I signed up, He then changed the contract details and cancelled it for me again. <br> I have been charged AGAIN for the month of March. I have now been told by a call center consultant that I must just pay for the 2 year contract as a one year contract DOESN'T EXIST, After I said that flying to Cape Town to go to the original store to sort out this mess was not an option for me.<br> SERIOUSLY TELKOM. SORT THIS OUT.

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Replies (1)
Telkom
Telkom's reply07 Mar 2016, 13:27
Official
Hello Kirsten13579,

This response serves as confirmation that your query has been received.
Your reference number : SM209600.
A consultant from our fulfilment team will be in contact to assist with the query.

Regards
Telkom Social Media Team.