Telkom won't honour LTE promotion

I app**** online and was succesful with the uncapped wireless broadband special Telkom was running in certain areas on 19 November 2015. This is effectively a 24 month uncapped LTE service at a cost of R599 per month. I was sent an automated email saying I was successful and a ticket number, it also mentioned I would be contacted by an agent soon. Now over a month later, many attempts at calling the call centre, 2 visits to the Telkom Fourways Crossing store (who said they couldn't assist me) and much correspondence on Telkom's facebook messenger I have STILL not been contacted?? I am now forced to pay nearly double the amount for a normal LTE contract as I desperately need internet at home and Telkom sadly is the only provider in my area on which I get coverage.<br> Telkom seemingly is making so much money that they can refuse to respond to new customers, or their customer service is so shocking they simply do not care. To me it's a **** and maybe these so called promotions are just to lure a customer in and then force them to take out a more expensive contract.<br> I am frustrated beyond belief. They may be cleaning up their image, but they are still another *********** govt. agency.