Telkom won't honor my cancellation request

<p>I was ****** in Cape Town and my phone and other valuables taken from me. I then requested Telkom to cancel the number, I will pay the cancellation Fee. Every time I got the bill of paying for a phone that has been blacklisted and a sim that was locked reminded me of what I went through while I was being ******. I have yet to get some response to cancelling the number. I am told the same thing every time "we are escalating this matter as this was supposed to have been cancelled. I have sent a request to cancel the contract and have requested the cancellation fee for almost three months with no response from them. I have called their call center 20 thousand time and they have escalated the matter numerous times with no success.</p> <p> </p> <p>I was told the call center cannot get hold of the cancellations department, they can only escalate, which they have done. Numerous times :-(. How do I get out of a contract I regret taking. I want to pay them what is remaining and be done with them. But they keep dragging the process so they can charge me for the data of locked sim cards that have been reported as ******.</p>