Telkom won't close the data contract

<p>My Telkom contract was due to end in December 2016, so on the 2nd November 2016 I went to the telkom shop at The Grove mall in Pretoria to complete the cancellation form to end the contract as advised by Telkom. Two weeks later I called the Telkom call centre to confirm if the cancellation has gone through, but I wass informed that there was no cancellation request received.</p> <p>When I enquired with the store about the request, the manager informed me that her staff had not been trained to do cancellations so my request was simply never processed! She promised to do the cancellation herself. She mentioned that I would not be penalised for the delay in closing the contract since the mistake was on their side, and that by December 2016 the contract will be closed.</p> <p>That did not happen and the contract is still active!!</p> <p>I have been calling into the Telkom call centre since November to enquire about this single contract and each time I am told that they will escalate the matter to their cancellations department. the contract was for 20 gig data at R199 per month. Since January telkom has been deducting R882,00 <strong>every month </strong>from my bank account.</p> <p>I am not sure if this delay in closing the account is a tactic for telkom to squeeze money from me or is it just incompetence!!! It has taken <strong>five months to attempt to close this account, and still it seems that Telkom has no intention of closing it. </strong></p> <p><strong>I am gatvol with this company! I will never open a contract with this company again.</strong></p>