Telkom won't cancel my subscription!

Hi,<br> <br> I used to subscribe to a Telkom landline and use another internet service provider, but moved to a house with no Telkom infrastructure. So I sent the cancellation form and phoned to confirm cancellation on 7Dec2015, but they keep deducting money from my account! I phone Telkom every month to query why the service has not been cancelled and each time I get a different answer. This morning I was transferred to 3 different people, none of whom know what is going on with my account, and the last one gave me an e-mail address to send my query to. After sending the e-mail, I received a message stating that the mailbox is full! <br> <br> Please can someone from Telkom help me get answers about what is going on! The consultants don't know anything and the e-mail addresses I'm given are useless. I do not use Telkom's service and am tired of paying for it.