Telkom won't cancel my contract

<p>telkom won't cancel my contract after I have paid it of and handed my notice and got confirmation that I have been migrated to prepaid. Telkom won't allow me to topup anywhere else except telkom call centre. I have spoken to a number of people who initially tried to brush me away then eventually they started apologizing and telling me that they are working on my query. My proble is that they are taking too long and they don't give me a clear action plan and as we approach monthend they will debitmy account which is not a problem I will get bank to reverse the transaction. But now as they seem to not know whats wrong or how to fix it I am afraid I might have to keep on reversing the debit which might lead to a bad credit record and so on. And for them to do anything about my query I need to phone around and screem at people only then something gets done.</p> <p> </p> <p>I would really like this query to be resolved as soon as possible.</p> <p>Kind Regards</p> <p>Simphiwe</p>