1 reviews | Active since Mar 2009
Telkom won't cancel account!
I've been trying to cancel my old Telkom line and adsl ***) since January 2015 but each month Telkom happily goes on deducting money from my account.<br> <br> I sold my house and left the country at the end of January but still I can't get Telkom to cancel this account.<br> I visited a branch before I left to cancel the account, I subsequently have emailed every address I can find on their useless website (with no email reply to date), I have called them once a month for four months now. And each time I call them (from overseas!) I am on hold for MORE.THAN.AN.HOUR!. I then speak to various well-meaning but ultimately inept people who assure me that the account will now be cancelled, I get given a reference number, and the next month another deduction goes off!!! Rinse and repeat.<br> <br> How can this be legal? How can I get Telkom to actually cancel my account as they keep promising?<br>
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellations Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellations Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
