Telkom won't accept transfer of line back to them

<p>Good morning,</p> <p> </p> <p>For the past 7 months I've been paying for a telephone line that I physically dont have anymore and I can't get any help from Telkom in trying to cancel it.</p> <p> </p> <p>In December 2016 I relocated to a new area that did not have adsl lines available, I cancelled my services with my ISP and requested that they transfer the adsl line back to Telkom which they promptly did. Since then I've been trying to cancel the line but with no success, Telkom keeps on saying they have not received the line and my ISP keeps on confirming they did transfer it back. I've sent Telkom the proofs sent to me by the ISP but I don't get any feedback from Telkom not even an acknowledgement that someone is looking into it. </p> <p><br />Can someone just please assist me in getting this resolved. This is ridiculous, the contact centre has no idea what I'm talking about and I keep on getting brushed off, emails to Telkom also lands on deaf ears. This is in contravention of the CPA as I'm being held into a contract against my will.</p> <p> </p> <p>Please assist.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p> </p>