Telkom Woes- the right hand does not know what the left hand is doing. Nor does the left hand.

I have been bumped around for a month after placing, then cancelling, a relocation order (cancelled 10 Oct 2018). I have no landline and am paying for an ADSL contract I don't want. I did not relocate and simply want my services to continue as they were. I have contacted Telkom more than a dozen times- by mail, at the branch and via the dreaded call centre. Just this morning a technician called about installing at the address I did not move to.