Telkom woes

I closed my Telkom ADSL line 17 months ago. I went in to the branch in Port Elizabeth got all the paperwork done, paid the required amount. I asked if there was any outstanding money owing and was told NO, but if there was outstanding money I would get a statement. I got nothing until last week I received a very unpleasant phone call from s debt collecting agency stating I owed Telkom R485.85 and was going to have legal action taken against me if I did not pay. The next day I went to Telkom to query this but was told they no longer deal with accounts at the branches. I had to make an appointment with a consultant who would call me to help .... welll. They did phone me. I told my tale of sorrow and was asked to hold. 30 minutes later the call disconnected, of course I could not call back as I did not have the number. Anyway I just paid the money as I obviously could not get help from them. I will never do business or have anything to do with them again. Just a horrible and humiliating experience.