Telkom woes

I have tried for weeks to activate the post-paid data billing option on my account with no success. Can't get though on the phone, told it could not be done through a Telkom service outlet at Hatfield Centre Pretoria. On e-mail I get told by department A to contact department B, who in turn tells me to contact A again. The ignorance and indifference over trying to help is astounding. Another parastatal that needs a kick up the you-know-where.