TELKOM WOES!

Telkom is almost as be as State Capture!! How will/is there service going to improve? My partner is the account holder but I am the one that does the technical side of things. I have tried to increase our ADSL speed from 4 to 10 then it decreased to 2. Then tried to move to fibre 20/2 and am getting 10/2 and being charged for it. We have made numerous call to the call centre with a reference number given each time but what is concerning is the inconsistency of the officials-they never give the same instructions/advice. We have been to one of their shops about five times and once again they sound very efficient but at the end of the day you are still in the same boat. I have told my partner that should I suffer a stroke or have a heart attack, to sue Telkom. Problem still not solved but remain positive.