BL
Bernice L
1 reviews | Active since Jul 2011
09 Feb 2018, 23:09
Telkom withholding refund after account closed
We terminated our account with Telkom on 30 September 2017 and paid our August account in good faith in advance (up until 8 October 2017) that we would be refunded the difference between 30 September 2017 and 8 October 2017.
In previous enquiries with Telkom before we cancelled the account, we were assured that the difference will be refunded to us. Since October 2017, Telkom is unable to resolve this matter as they are continuously providing reasons why we cannot be refunded (with UNSUPPORTED evidence).
Can a Telkom manager contact us to resolve this as it appears that Telkom is **********ly withholding our refund! Surely it cannot take over 4 months to sort this out!
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Replies (4)0
Replies (4)BL
Bernice L's updateReviewer Update
06 Apr 2018, 10:11Good day Rafeeqah
Credit management have not gotten back to me - please advise if they have my appropriate contact details and have received all the relevant information as included in my messages above to provide feedback.
Regards
BL
Bernice L's update06 Apr 2018, 10:11
Reviewer Update
Good day Rafeeqah
Credit management have not gotten back to me - please advise if they have my appropriate contact details and have received all the relevant information as included in my messages above to provide feedback.
Regards
BL
Bernice L's updateReviewer Update
18 Apr 2018, 10:11Good day - we are still awaiting feedback from Credit Management - please confirm if they have my correct contact information as detailed in my previous messages. Regards
BL
Bernice L's update18 Apr 2018, 10:11
Reviewer Update
Good day - we are still awaiting feedback from Credit Management - please confirm if they have my correct contact information as detailed in my previous messages. Regards
BL
Bernice L's updateReviewer Update
19 Jun 2018, 12:04Good day - we are still awaiting feedback from Credit Management - please advise next steps as this is STILL UNRESOLVED. Regards
BL
Bernice L's update19 Jun 2018, 12:04
Reviewer Update
Good day - we are still awaiting feedback from Credit Management - please advise next steps as this is STILL UNRESOLVED. Regards
BL
Bernice L's updateReviewer Update
19 Jun 2018, 12:04Good day - we are still awaiting feedback from Credit Management - please advise next steps as this is STILL UNRESOLVED. Regards
BL
Bernice L's update19 Jun 2018, 12:04
Reviewer Update
Good day - we are still awaiting feedback from Credit Management - please advise next steps as this is STILL UNRESOLVED. Regards