TELKOM WITH NO FINANCIAL KNOWLEDGE INCLUDING THE STAFF

Yesterday 04/04/2024 at 17:49 I received an sms from Telkom claiming that I am in arrears with R1760 from an unknown account number to me. I called telkom client care at 17:54 and spoke to a consultant named Mpho. Mpho explained to me that this shows under my profile as a contract I had with telkom from 2***, she explained that this R1760 was a reversal I made on the 20 March 2024 from this old contract that ended in 2021. I told her my last invoice from that contract which was dated 1 Dec 2021 said I owe R0.63 which I had paid ages ago and she said she also sees that on her side. She could not explain this whole mess and said it shows as a back payment on their side and that she will need to log a case for me and requested my bank statement which I refused to provide because it does not make sense to me that I would reverse a 2021 contract in 2024 and I know I never reversed any money. She promised to log a case without the bank statement.

Today 05/04/2024 at 08:16 I receive another sms from telkom about these arrears of R1760, I then called telkom AGAIN at 08:18 and spoke to Simphiwe Zulu who told me that it makes sense to her, that I could have reversed a payment from 2021 because their system states that. NO CASE WAS LOGGED FOR ME BY MPHO, secondly she does not know who Mpho is and that she needs to log a case for me and needs my 3 months bank statement, affidavit and my ID so that they can investigate!!!

1. How is it possible that I can make a reversal in 2024 on a contract that ended 31 December 2021? 2. They say the reversal was done on the 20 March 2024, but my debit order takes place on the last day of the month. According to my knowledge the bank only allows a grace period of 7 days for reversals so why would my bank allow me 20 days later? 3. I have a different contract now with them effective 1 February 2024, so how did they accept me on this new contract if I had still owed them this amount? 4. My current contract amount is less than this R1760 so how possible is it for me to reverse this amount? 5. If they can see on their side that I paid the R0.63 why can't they regard this as an error or investigate without me doing an affidavit and bank statements? 6. They need my 3 months bank statement but my first debit order with them for the current contract only started on the 28 of Feb.. TELKOM IS THE GHETTO I TELL YOU. 7. I now need to prove my innocence to them over this mess, that does not make sense to me. HOW IS IT POSSIBLE TO REVERSE A 2021 Debit order? 8. I asked them if I used a different bank accoount in 2021, which I no longer use then what I must I do? Simphiwe told me I should go to the bank I used to used and ask for my 2021 bank statement. Yhooooooooooooooooooooooooooo!!!! I thought I have heard and seen it all..

HELLO PETER, please assist me.