TELKOM WIRELESS PHONE ACTIVATION - POOR SRVICE

My 91 year old mother was presented with the new wireless phone. She can't make international calls with it, as it has to be activated (she could make international calls with her landline). After speaking to Telkom to activate it on her behalf I'm told it can’t be done over the phone and she will have to personally go to the nearest Telkom store to do it. I explained she's is in hospital and has been so for 4 weeks and wants me to phone her friend in Germany to let her know what's going on. I'm then told when I’m in the Telkom store I must phone my mom from the store and then they might activate it after they speak to her. I’m not even guaranteed that they will, but it’s ok to waste my time even if they can’t activate it. Telkom supp**** this wireless phone, my mom didn't ask for it. She just wants the service she had before, but now the responsibility of providing the same service falls on her shoulders to sort out. I’ve already wasted time holding on for Telkom to answer my call, now I have to take more time out of my working day to go to the store with no guarantee that it will be resolved. This is terrible service.