TELKOM WIRELESS PHONE

Our Telkom business landline / telephone stopped receiving calls in November 2020. After a call-out by a Telkom technician who informed us that the phone is the problem, I went to the Telkom store in Kimberley to buy a new landline phone as Game, Incredible Connection, Hi-Fi Corp etc. had no phones available. The Telkom store had no landline phones available. They suggested that we change the landline to a wireless line. I agreed and we completed the necessary documentation. I was informed that within 5 business days the wireless line will be working. About 2-3 weeks and numerous calls to the Telkom helpline later, we contacted the store again only to be informed that I need to come back to the store for a sim swap - I live 120 km from Kimberley!!!! I went back to Kimberley for the sim swap - just to be informed that a sim swap is not needed because the problem is somewhere else. AGAIN we waited for the activation. In December I went back to the Telkom store AGAIN to try to sort the landline out as this is a business landline. Still nobody could help me. I asked them to at least divert the calls from the landline to a mobile number to avoid loosing even more business. The store gave me a pay-as-you-go sim, activated it and informed me that the divert will be activated within a given amount of time. We waited AGAIN, but nothing happened. After struggling for days we managed to activate the divert ourselves. This was in January............. we are nearing middle March and STILL OUR WIRELESS PHONE IS NOT WORKING !!!!!!!!!!!!!!!!!!! Instead I am paying enormous amounts for the calls that are being diverted to the cell number !!!!!!!!!!! This was only supposed to be a temporary solution............. How long can it possible take to change my business landline phone to a wireless phone???????? 4 Months??????????? This is truly unacceptable and shocking.