Telkom wireless phone

After many email and telephone conversations with Telkom regarding my wireless phone that never worked from the day i received it , i received a second delivery with a new phone and sim card . Three months later the phone is still not activated or working but i received the second bill for for rental charges on a Telkom Evening W/Ender Plan . I even had Telkom consultants call me with other offers and i explained to them that i will not support Telkom or recommend them to anyone . The service is terrible and i really hope they can change for the better . I have a good mind of stopping the debit order payments until Telkom resolves this .