Telkom wireless mobile
<p>I changed to Telkom wireless for the R599 per month internet 03 February 2016. The service is great but billing sucks. I have been billed ever since at R725 per month. I have complained since 24 March and nothing has happened. The only time I ever hear that the problem has been escalated is when I contact them. I even have an email confirming that I requested the R599 package. Why is it so hard to resolve a problem after over 4 months? Imagine if we owed them money!!!</p>
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Telkom's replyOfficial
18 Jul 2016, 10:17Hello trevor-michael-miller
We sorry for the inconvenience caused.
Your query has been sent to our mobile team for assistance.
Your reference number : AI***
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply18 Jul 2016, 10:17
Official
Hello trevor-michael-miller
We sorry for the inconvenience caused.
Your query has been sent to our mobile team for assistance.
Your reference number : AI***
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
18 Jul 2016, 11:29Hi Noleen, big deal! So now I have another reference number, problem is escalated etc, but, that is the last I will hear of it until I call in and I query the problem so that the whole things just goes araound in circles with no resolution in sight. Is there an ombudsman for this section of the industry, and if there is, can you please supply me with his/her contact details?
Regards,
Trevor Miller
's update18 Jul 2016, 11:29
Reviewer Update
Hi Noleen, big deal! So now I have another reference number, problem is escalated etc, but, that is the last I will hear of it until I call in and I query the problem so that the whole things just goes araound in circles with no resolution in sight. Is there an ombudsman for this section of the industry, and if there is, can you please supply me with his/her contact details?
Regards,
Trevor Miller