1 reviews | Active since Jan 2018
Telkom Wireless LTE internet
I have a Wireless LTE contract 100Gig anytime data and 100Gig night surfing which costs me R1132 per month. The contract started approximately a year ago and in the beginning I had no problems where I was running at an average of 10-15 m/s speeds. At the start of this year my internet was so bad during the night that I couldn’t even open emails!!! Clearly the bandwidth has become clogged with users especially at night. My part of the contract I fulfill in paying by debit order(paying on time every time) but Telkom I believe is in breach of contract because I’m not getting a service from them at night! I have reported the complaints three times already on different platforms (phoned the call centre, send email and lastly online complaints where I was chatting to one of the agents online) whereby the last response was “networking takes 3 months” and then I got cut off immediately. I was promised a technician would come out to my premises but nothing like that has happened. I am so fed up with the service Telkom is currently giving me that I am seriously thinking of moving to another ISP. Telkom is the supplier of bandwidth to so many ISPs (Internet Service Providers) but they don’t support their own customers! I have people around me with ISPs that Telkom supply and they do not complain about throttling! Telkom you must look after your own customers first!!!!!!!!!!
Telkom has sent out a Huawei technician on 06 Aug 19 who in turn submit a report to Telkom technical division but the only response was a sms that they still attending to my case (***9). I have in the interim phoned their call centre a couple of times, been to the stores a couple of times, but nothing has been done. What do I do from here? My internet speed is even slower which tells me Telkom has put even more customers onto the same repeater! This is becoming non acceptable and I am canceling my contract with them!
Telkom has sent out a Huawei technician on 06 Aug 19 who in turn submit a report to Telkom technical division but the only response was a sms that they still attending to my case (***9). I have in the interim phoned their call centre a couple of times, been to the stores a couple of times, but nothing has been done. What do I do from here? My internet speed is even slower which tells me Telkom has put even more customers onto the same repeater! This is becoming non acceptable and I am canceling my contract with them!