ZM
Zulayga M

1 reviews | Active since Feb 2020

08 Feb 2020, 17:58

TELKOM WIRELESS FIXED LINE DISSAPOINTMENT

I have had the privilege of using a Cordless phone in my home for many years and learned to multi task when I make or receive a call. Well not too long ago a Telkom Consultant called me and advise me that Telkom is going Wireless and the Consultant offered me 2 packages of which a) The wireless fixed line & b) A smart phone that I could take with me within a 300 km radar. After many question and refusals, mainly because I wasn't going to have the comfort of my cordless phone. since Telkom is going the wireless route. I figured out that was not a clever idea. Because the Retails Stores with all the Cordless phones and stock will then be obsolete. I had no choice but to take the option b) the smart phone so that I will be part of the Wireless customer. Early January the handset arrived while I was still on vacation and as soon as I came back I unpacked the package and out comes the wrong phone which was the fixed line. I was really mad because I felt betrayed by a consultant that **** to me. I called Telkom and went from one Consultant to another. I simply hate this fixed line as it is a substandard weak and flimsy I and feel that I have gone back into time with an old idea. I am mad mad mad. There is nothing I can do. However this is what I want to say. The staff is ill trained and inefficient. I think the Telkom Group must re-gather their staff and segment them properly and efficiently. I feel they are hounding the public as if their Salary depend on it. I don't recommend this wireless Fixed Line.

That is all I have to say I am simply not impressed

0
Replies (0)