1 reviews | Active since Jun 2016

01 Jun 2016, 07:36

Telkom Wireless Broadband Terrible service

<p>I recently app**** for Telkoms Uncapped Wireless Broadband. My friends lso app**** roughly the same time as I did and they have received their devices. </p> <p>I missed one call from Telkom, after which they sent me an email stating that they had to contact me on several occasions and I was unavailble to take the call. Then I received another notification stating that I was to reapply online for Uncapped wireless broadband. When I tried to re apply it said I cant because I have already been registered.</p> <p>I tried to chat to an agent online twice with no success. No one has called me back. Then I called through to 10213 the call was dropped.. Then I called back again and the woman on the otherside said she would submit my numer to the people who call for sales 2 days ago and that she had marked it as urgent. Still no call.</p> <p> </p> <p>I tried to reapply with my wifes name the otherday I see the price has now gone up to R799 pm however i app**** on the 16th of April when it was R599 and Im still battling.</p> <p> </p> <p>I would very much appreciate it if someone could get in touch with me.</p> <p> </p>

0
Replies (5)
Telkom
Telkom's reply01 Jun 2016, 20:02
Official

Good day ryan-roberts

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

's update03 Jun 2016, 09:50
Reviewer Update

Hi

I m still waiting on someone to contact me.

Regards

Ryan

's update07 Jun 2016, 06:37
Reviewer Update

Hi

No one has contacted me yet. Do you know when someone will be contacting me?

Regards

Ryan

's update08 Jun 2016, 06:32
Reviewer Update

Seriously I app**** for this service in April. Its now June and Im still waiting.

People have app**** way after me and they have received their product?

Regards

Ryan

's update13 Jun 2016, 13:14
Reviewer Update

Hi

Still waiting on a response. Could you please put me in touch with someone on a senior management level.


Thanks