Telkom wipes their bums with client requests

My wife opened a new Telkom Mobile contract at the end of November last year. The request was simple. The new contract number must be switched with her old number. Then the new number becomes prepaid. It has been 7months worth of phoning and going into the branch.

In between, I was RICAd as the owner of that number *******ly as I gave no permission or supporting documentation for Telkom to legally do so.

The service from Nokuphiwa via the call center was left wanting as I am still waiting for her team leader to phone me after a month and a half. Nokuphiwa has not even responded to the latest emails. Samkela at the Three Rivers Branch Vereeniging said he would follow up numerous times but this has not happened.

Besides these issues, there are billing issues too caused by Telkom because the call center did not honour the request to have the debit date moved and now we are being penalized.

Their surveys mean nothing. I responded to it and requested that someone call me... weeks have passed.

This is **** poor Telkom. **** poor.