Telkom wins at being consistently pathetic!

I needed to move my telkom fixed line and adsl as we were moving house. I contacted 10210 a month before the move and was told to call again 2 weeks prior to the move which I did. Received email confirmation that a technician would be sent to move the line and was pleasantly surprised for once by telkom...but in true telkom fashion, nothing goes smoothly. I call 10210 again and was told by Dimakatso to send an email to tocfaxes [Email Removed] as the area we were moving to did not support my current 20mbps but supported fibre. I received an automated email reply that someone would get back to me within 72 working hours but am still waiting 5 working days later. Bear in mind I wait forever for 10210 to be answered so this has been a colossal waste of time. Meanwhile, I am paying R800/month for a service I can't use. If I don't hear from them today I am cancelling.