Telkom Willow park tower faulty

I have been experiencing network issues for the past 6 days when I am at home. The signal is very poor, I can't even view a Whatsapp status. I am currently using 10Mps unlimited telkom network. I have called customer service and they confirmed that the Willow park tower in Equistria has poor signal however they will escalate my issue. I wasn't given a reference number to be able to make follow up with the issue. Today 8/03/2025 I went to Telkom at The Grove in Pretoria. They can't assist. I use the data on my TV to stream, so for the past 6 days it hasn't been connecting but would be buffering the whole time