Telkom will refuse to cancel your contract, then suspend your number!

After a months of trying to cancel my telkom contract (since June 2020) and 3 requests to cancel (2 online, 1 in-store) that were not actioned by telkom, i decide to follow up telephonically. I am told that they have not cancelled the contract because my number was ported from another network, and they cannot convert it to prepaid without suspending/ceasing it first. So had I not called them they were more than happy to keep billing me for a service I no longer needed or used? They then inform me they will suspend the number in order to cancel the contract and it will be activated on prepaid within 24hrs, this was last week friday. Today, almost a week later, my number is still ceased and I cannot make or recieve any calls, nor use the internet and related social media platforms to communicate with my loved ones and my workplace. Everyday I am told there is a technical glitch on their side and will be resolve by "tomorrow". I am struggling to get stuff done and my employer cannot get ahold of me during crucial times as that number is the only dependable way to do so. Telkom, just give me back my number and i will gladly port back from whence I came because WOW!