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<p>Two weeks of empty "we will contact you"promises. I must say I am appalled and disgusted. </p> <p> </p> <p>1. I was **** to by customer care agents who said that my numbers would all be reactivated 72 hours after I make payment. This did not happen.</p> <p> </p> <p>2. I asked to be contacted via email. Instead the "Back office"saw fit to contact me via a number Telkom had suspended (Though it was prepaid).</p> <p> </p> <p>3. I am told I cannot have my lines reactivated as the numbers were cancelled.</p> <p> </p> <p>4. I am told my case is closed.</p> <p> </p> <p>5. I was told someone will contact me via HelloPeter and on Facebook. Nobody bothered.</p> <p> </p> <p>At this point, I do not even want an apologu because it would be contrite and have no meaning. I understand Telkom is a big company but to treat someonelike this is unacceptable.</p> <p> </p> <p>I have spoken to over 10 agents with no feedback from any of them,</p> <p> </p> <p>I am officially giving this 24 hours to be solved. After which I will have to seek advise from Consumer Protection agencies in this matter. Again, I do not want an apology. I want action and a resolution.</p> <p> </p> <p>Failing which, I want this a;; in writing officially explaining :</p> <p> </p> <p>1. Why a suspended number was used to contact me after I asked gto be contacted via email.</p> <p> </p> <p>2. Why agents provided conflicting information regarding a) My lines being cancelled b) My lines being suspended c)Reactivation timelines. </p> <p> </p> <p>3. When will my all my lines be re-activated. And if not, why not.</p> <p> </p> <p>4. How much do I owe Telkom monthly going forward.</p> <p> </p> <p>Again, I request these answers in writing and NOT telephonically. I am sure someone can answer these, as I have waited two weeks for a single response.</p>