Telkom will not or cannot fix a fault in my line

For the past two weeks I have been reporting a fault on my home line. Every time I report this, Telkom sends me an sms to state that the problem has been fixed, yet it has not been fixed. I have been advised that I can send an escalation eMail, but there has been no response on that either.<br> <br> Generally the Call centre people are very friendly but they do not have the capability of fixing this and thus are of little to no help. I have no idea who is closing my tickets.<br> <br> I now have to call them every day to go through the same process. only time will tell whether anyone actually does something about this. Time for me to move away from Telkom to a service provider who can actually deliver service.<br> <br> This is extremely poor service and customer care.