Telkom will not fix our cables, leaving us with no line and no internet

I am extremely disappointed in Telkom services. Our phone line has not been working for over 2 weeks and this affected our internet as well. We have no internet nor telephone line. I called telkom and logged the fault, waited a week and called again. They then said that they are waiting for the cables. Today (two weeks later), I called again and they say that the cables will not be fixed and customers are encouraged to look for alternative options for internet. They then put me through to the sales department to get an alternative solution such as LTE. They offered packages between R600-R800 for internet. We currently pay R300 for a Telkom line that does not work and R385 for MWEB internet. Telkom decides not to fix the cables and then offers expensive "solutions" for our problems. Which they caused. I am deeply upset because we have wasted so much money on airtime and data trying to get through with no Wifi. Telkom does not care about their customers and we will be cancelling their services as it is useless.