YM
Yasmine M

1 reviews | Active since Jul 2011

02 Jun 2016, 06:57

Telkom Will Not FiX ADSL

<p>I have been trying for 4 weeks for Telkom to fix the speed on my 2mbs ADSL line. I have had a technician out 3 times, each time the "technician" had no clue what to do. Since then, I have contacted them through Facebook and Twitter, and each time I get told that they have reset the port and, in spite of my saying this does not work, they simply will not investigate further. Last week I got a reference number, and nobody even bothered to contact me. This morning I asked to speak to a manager and was put through to Steven Nchaupe who hung up on me. Telkom are happy to charge me for a 2mbs line but they have never delivered this. I think the next step is a report to ICASA. I have had enough!!!</p>

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Replies (1)
Telkom
Telkom's reply03 Jun 2016, 06:51
Official

HI yasmine

Thank you for making contact with us and bringing this to our attention.


This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.


Interaction ***


Regards
Keagan
Telkom Social Media Team