1 reviews | Active since Apr 2014
TELKOM WILL NOT CONTACT ME TO CANCEL MY ACCOUNT
<p>I have been trying for nearly ONE WEEK to get hold of someone to cancel my account. I am emigrating in July and closing my account at the end of June (no questions asked). I contacted the call centre, who told me to email. I emailed several times, to which i get an automated response. I posted TWICE on Facebook before anyone answered me. I have inboxed on Facebook MULTIPLE times to which i get generic responses and still no one contacted me. Do not pass me from pillar to post,just pass me to a HUMAN who i can talk to who respects customer service and will assist me. this is the WORST customer service i have ever had from a service provider, all my other accounts have been closed successfully, Telkom is the only provider who will not contact me to sort this out.</p> <p>If i do not get a response tomorrow (Tuesday 7th June) I will take matters further!</p>
Good day Tamlyn87
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Good day Tamlyn87
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
