TW
Tamlyn W

1 reviews | Active since Apr 2014

06 Jun 2016, 18:12

TELKOM WILL NOT CONTACT ME TO CANCEL MY ACCOUNT

<p>I have been trying for nearly ONE WEEK to get hold of someone to cancel my account. I am emigrating in July and closing my account at the end of June (no questions asked). I contacted the call centre, who told me to email. I emailed several times, to which i get an automated response. I posted TWICE on Facebook before anyone answered me. I have inboxed on Facebook MULTIPLE times to which i get generic responses and still no one contacted me. Do not pass me from pillar to post,just pass me to a HUMAN who i can talk to who respects customer service and will assist me. this is the WORST customer service i have ever had from a service provider, all my other accounts have been closed successfully, Telkom is the only provider who will not contact me to sort this out.</p> <p>If i do not get a response tomorrow (Tuesday 7th June) I will take matters further!</p>

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Replies (1)
Telkom
Telkom's reply07 Jun 2016, 07:43
Official

Good day Tamlyn87

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.