Telkom will not close my account

<p>I completed the "Consumer Contract and Services Cancellation" form and requested that Telkom cancels my land line telephone account with immediate effect on 14 November because the service has been worse than pathetic / terrible, as I have more downtime with the landline than uptime. And Telkom still have the nerve to bill me for this. </p> <p> </p> <p>After sending the email, I received the automated email respones stating that I will be contacted by Telkom within 48 hours. NOBODY has contacted as yet. I have sent a follow up email on 24 Nov 2016 and still no response!!!!!! </p> <p> </p> <p>On 28 Nov 2016, Telkom then sent me a text message stating that I've been handed over to the Debt-IN for non-payment of my account. This is pathetic! How can you charge me for something that doesnt work. </p> <p> </p> <p>Please cancel my account with immediate effect!!!! It cant be that difficult. And I dont understand why we need to take to social media to get people to do their jobs... </p> <p> </p> <p>Sort your selves out Telkom! </p>