Telkom will not cancel my service, and keep billing me

<p>Due to unforeseen circumstance, I made the decision to cancel my entire Telkom service on the 15/03/2016.</p> <p> </p> <p>I contacted Telkom, who sent through the respective documentation for me to complete and return. I was informed that there is to be a 30 day notice period, which I totally understood and accepted.</p> <p> </p> <p>However, I have been billed every single month since my cancellation was submitted, and I have actually been paying these accounts as well. I have now received my FOURTH invoice from them on the 07/06/2016, and am NOT willing to keep paying Telkom for services which I have clrealy cancelled following the prescribved channel.</p> <p> </p> <p>I have contacted Telkom on a monthly basis asking why my service has n ot yet been calcelled, some consultants say they can see the request on their side, others say they cannot. I even lodged a dispute and received the following SMS:<br /><br />"Good Afternoon, Mr. ***X ***X NOTE: CASE ***1 credits arrange (R98.18) =credits will appear on FINAL June 2016 for service *** cancelled on 2016/05/09. . Regards Christa Telkom SA"</p> <p> </p> <p>Yet after a got billed for the FOURTH time, there is NO record of this, I was asked to email my original cancellation form to ***, which I did, but yet again as expected, no response or action has been taken.</p> <p> </p> <p>So to summarise, I expect not only to have my account CANCELLED as requested, but also to be reimbured for all the months I have been billed for this service that I did not want. </p> <p> </p> <p>I am in a situation now, of if I dont pay my account, it will have a negative impact on my clean credit history, but I do not believ this is ethical of Telkom to keep billing individuals and not following their own prescribed cancellation procedures.</p> <p> </p> <p>This needs to be rectified immediately.</p> <p> </p> <p>Ryan</p>