Telkom will not cancel my contract

<p>I cancelled my contract with Telkom on 26/09/2016 (which included filling out and sending in their form and a copy of my ID) </p> <p>I followed up again and again via phone call, wasting my time waiting forever until someone could help me as there is no direct line to cancel contracts and follow up directly.</p> <p>The latest follow up was on 24/10/2016 where a note was made on the system and I followed up this call again with an email confirming the conversation and stating I will not pay an amount for any month past October. Ref# ********** 374</p> <p>Yesterday I received an inovice for November.</p> <p>HOW DO YOU CANCEL A CONTRACT???</p>