Telkom will not cancel my account

<p>I sent in a cancellation form on 02/08/2016 to cancel my DSL line. My Telkom number was ported to Vox Telecom on 19/09/2016. On my September statement I am still being billed for my DSL line, which should have been cancelled at the end of August and on my October statement I am still being billed for my telephone line which has been ported to Vox Telecom and the land line is no longer in use so what am I being charged for? there's not even a dial tone. I've sent in multiple cancellation forms, but I am still being billed. Someone please help me. Every time I phone telekom I am told that cancellations are only accepted through email and my query will be esculated, but there's nothing they can do.</p>