Telkom will never get it right

I logged a call with telkom as my line was down and could not connect to the Internet. On the 17th Feb 2018. I'm still waiting...I've called in numerous times,have escalated countless times, have a few different reference numbers. Each time I speak to a different agent I get a different story. Now I'm being told it's assigned to a tech but they can't make contact with him. Yesterday I was told the tech who was assigned the call had a home emergency n had to leave early. I spoke to two supervisors Cecelia and Ayanda n I'm still waiting. I called in twice today spoke to another agent who refused to give me a supervisor or a technicians number n put me through they survey line because she didnt want to deal with me. So aside from having to pay for a service I don't have it still have to listen to lies apon lies and nothing gets done. But drive by the technicons hang out spot in midrand and watch them chilling and sleeping in their vehicles while we wait for service.