Telkom will never change their bad service! Quick to give you a line but try and cancel it - O no!!!

I did an internet cancellation on Tel no ********** 057 - Reference number ********** on 24 October to hopefully get the line cancelled by end November 2017. As usual with Telkom that didn't happen. On 30 November I spoke to a Meashentran from the Billing Department that said he didn't see anything on the system regarding cancellation but he will escalate it to the department to hurry up with this request. On 5 December still nothing so I went to Telkom at Gateway in Herm**** and the person their wrote again the whole story on the system. Today is 12 December 2017 and still the phone is not cancel. Hilariously the client moved and app**** for a line which was granted and opened within minutes. Again I am asking how does this work that you can open a line in seconds but you can't cancel a line on the same system!! That is why I personally will never deal with Telkom again in my life because this is standard poor service and the usual answer you will get is "we did send it through to the Back Office and they will come back to you" - Well they never do!!