Telkom will milk your money with no service!!!!

<p>I've have been a TELKOM client for a over 5 years. Every year when my data contract expires I would renew it. However last year(2016) I was not aware that it had expired. The sales consultant contacted me and offered me a new contract. it was the same amount monthly and I would recieve a "free" Router. I advised the consultant that I have a router that I have been using over the years and it works fine. He told me that the router was free. We agreed that he would cancel my old contract and this is a 'renewal'. I made him aware that I only need 1 data contract. </p> <p> </p> <p>This was however not the case. I was debited for the router and the 2 data contracts. I 1st queried about the excessive debit order in December. The Consultant told me that they will cancel one contract and refer my query to billing. I advised him that I need my money back and he said that I will not be able to recieve it now. I reversed the debit order.</p> <p>I haven't had data loadedn since December however they keep debiting my account. I have been reversing the debit orders as one of the consultants advised me that i would not get data even if my account has been debited.</p> <p>Everytime I call and ask when will my account be resolved i get told that they are still going through calls to hear the conversation between the consultant and I and my matter is stil under investigation.</p> <p>I have just learned that Telkom has handed me over to Transunion for an unpaid account since January 2017.</p> <p> </p> <p> </p>