Telkom will lose market share in the future due to bad service and disrespect towards its customers

We moved homes and made an appointment for a technician to relocate of home internet and landline to the new premises on 6 December 2021. Technician did not show and it is automatically rescheduled for the 9 December 2021.

We been waiting for longer than a week. It’s been a crazy last week to speak to a Telkom consultant (10210) kept on cutting when you called , the WhatsApp services wasn’t working.

It sad that we as your consumers have no communication when changes and appointments are moved and Telkom expects their customers to be available when they are ready. They fail to understand the term “appointment” and what it stands for.

It’s also sad and part of the reason that I have to look else where for my internet services , this is due to Telkom not employing and supervising their after sales services and customer care departments employees.

I’m not sure if Telkom has a problem with their staff service levels or their management needs changing and more educated customer eccentric individuals are employed to provide the commitments according to your policies.

Telkom will lose market share in the future , irrespective how cheap the deals ….no point having a good deal when it hardly works or causes more frustration than happiness .

Telkom is truly not value for money