Telkom will leave you hanging

Since December our ADSL line has been faulty we have called several times to find out why a technician has not come to see us.... we have been told that the tech has been to the exchange (please note not to our premises) and has reported back to telkom that it is a bulk problem and TELKOM should rather offer the client ..being us LTE as telkom is moving away from copper lines!!! Great News we have no coverage from TELKOM for LTE in our area!!!! And they informed us that we should try a different provider!!!! We have been without internet since December and Telkom would rather lose our business then to sort out our line until they can offer LTE coverage or fibre in our area...Does this make sense!!!!! How can they not repair our line and just leave us hanging with no service and unless we are phoning them to follow up we hear nothing from them!!!! What type of service is this?