Telkom will disconnect your line for a short payment of R1!

I need assistance getting my internet restored by Telkom. My internet was disconnected on Friday 21 February 2025, the reason being that I owed them R24.20. After I signed a cellphone contract with them in January 2024, they messed up my accounts and no longer sends me my monthly statements. They replaced my statement with that of the cellphone contract. I did not have the exact amount to pay for the internet contract and paid the previous month’s amount of R1149, as nothing should change in terms of my usage. No sms or warnings from Telkom to warn the customer that there was a shortfall in the payment and that the internet would be disconnected! This is just a **** to increase revenue through reconnection fees! I then paid the R24.20 shortfall via EFT and was told by Billing dept that I should make the payment directly on the Telkom portal and they will restore the line immediately. I made that payment, and I am still without internet! In fact I paid them a total of R60.00. Firstly if a customer requires assistance, there is no means of getting assistance from an agent. When you dial 10210, you will only be put through the billing department. The Billing Dept confirmed that all payments were made and that my line should be activated soon. The agent also put me through for technical assistance, well good luck if one gets through to them, you just get cut off. I managed to get the agent from the Billing department to log a call for assistance, the agent told me she will escalate to the right division, which she did as the next agent could pick it up on my account history. By Saturday midday, when I did not get any assistance, I called 10210 again and the agent logged another call with the ref number ***0. By Monday I still did not get any assistance from Telkom. I then sent an email to Openserve. I got a call from an agent and was promised that an agent will be sent out by Tuesday (25/02/2025) morning The reference number given was 458BTK240225. By COB today, no assistance from Telkom whatsoever! I then received an email acknowledging my issue with above reference number I work from home and support medical depots and hospitals with medical supplies. I rely immensely on the internet to do my job. Shame on Telkom for disconnecting a customer for a mere R24.20 and then charge the customer a reconnection fee which is well over R200! I cannot wait for this contract to be over so I can go to another service provider!