Telkom will cause my business to close down!!

I had requested telkom to move my business line to my new premises. Upon giving notice they advised that they will do assessment and come back to me regarding the move which they did not do. When I phoned the call centre they advised everything is in order and that the move will take place on 21-12-2017. The tech came out and the move could not take place due to cable fault. He escalated this to the cabling department. I had called telkom almost every working day on each occassion i had a different story told: (day 1) telkom is busy with the fault call back next week. (day 2) Telkom is still busy with the fault. I inquired about the assessment and had no answers. They asked me to go into the store to get a wireless device. I took my documents to the store and they said they have no stock and myst come back on 08 January 2018. (day 3) Talia from telkom advised that they do not do any assessments and only the technicians will advise on any errors. (day 4) They can not do anything as it costs telkom millions to repair cables. Sumaya advised that i requested the line to be moved and if i stayed at my old premises i would have had service. How can some one say this when they do not know the reasons that led the move of the office and line. Why is this my fault? I now cannot open my office, which means i cannot work, i cannot generate an income which means i cannot pay my bills this month. . i will be listed as a defaulter and telkom does not care.