Telkom will be losing a few clients soon :)

I have honestly always been a huge supporter of Telkom, ensuring that I set the record straight when people complain about Telkom or their service.

However my perspective has changed today and will never be the same again. I am looking to cancel one of my 3 contracts with Telkom in order to possibly take out a new contract. Whilst trying to do so I had to contact their call centre which suddenly doesn't provide you with the option to speak to a call centre Agent, 'cool' I thought "this might be due to Covid-19 we don't want our people to get sick because of them having to sit in offices all day".

So finally I resort to their online chat to an agent, first I am assisted by a wonderful lady named Dineo who is brilliant at doing her thing, whilst Dineo is looking for my account information she is experiencing problems, understandable as everything is now online. Shortly after apologizing for my long wait I am disconnected from the chat...

So keeping the new digital adjustment in mind I decide to try again... I am then informed of a delay once again and and and...

Long story short it took me roughly 45 minutes to find out that the penalty fee is nearly equal to the remaining premiums that I have left. This is when I realised that all the accusations made by people regarding Telkom are true. I will no longer support Telkom. My and all the people who's accounts I helped run and activate, will be moved over to an alternative service provider once they have expired.

Thank you Telkom for providing me with absolute clarity with your terrible customer service and insane cancellation penalties.