Telkom wifi/service

I have have logged a call on the 24th May, via call center about my problematic wifi connection, I was given a reference number ********** 8, we now approach September, 3 months later to no resolution thus far. The call center has been of no help and agents have been rude and ubrupt. It is unacceptable that this has been on going with no feedback or solution for this long.They have not credited me, after my moderm was tested and the problem was detected with the line and not the modem. They have not even made the effort in repairing the line on their side. They have not contacted me back or made a follow up on the problem, they do not have a workable turnaround time to resolve issues, they leave them pending. I do not have time to constantly sit on the phone following up via call centers as they waste up to 45mins a time before you even talk to an agent. I'm overcharged for a service I cannot utilize which is unacceptable. Telkom, is a money draining company that doesn't not value their customers or customer service.Telkom are ******* they sold me package of 4 mg line which i cannot connect to becauce of the distance of the sub i have been connected only a 2 mg since and charged for 4 mg line.today i spoke to Emily she cut me off when she told me to hold on there after i spoke to calanthia pea**** who was supposed to call me back in 5 minutes and never did.John came to my house on Saturday to check the line he admitted there is a problem with the line and promised to call me back on monday and never. Telkom service is horrific and unprofessional, wake up and credit my account before i hand you over .telkom is charging me *******ly.