Telkom wifi suspended twice in 1week for no reason

It is the second time in one week that telkom has suspended my account due to credit limit acceded.

After phoning telkom the first time ‘20mins’ i was told that they apologise as the problem is on their side and they will activate my wifi within 24hours after having no wifi for 5days. The next day the wifi problem was resolved and in order.

Today i get home and once again my wifi is suspended. Once again i speak to an operator ‘25mins’ and once again the answer is the same as the previous week. “Sorry sir the problem is on our side, we will escalate it”

Once again im sitting without wifi that i pay every month and i can garuntee you the week I’ve lost will definitely not be re-inbursed.

How long am i going to sit with this problem before it gets resolved?

Telkom is very quick to suspend your account without any reason but once i go to the bank and stop the debit order they will be very quick to blacklist me.

Telkom needs to catch a wake up and come to the party!