Telkom wifi sold false information

I was sold apakages of one uncapped one 20G from a sales consultants. After explaining how bad the service is in my area and I don't want this wifi and I am waiting for fiber the constant insisted that the service improved and it won't be the same it will be better.. We are currently paying and hardly ever have signal. I was also told with the extra package for R99 I can connect during loadshedding. I did explain that when power is off the towers is off as well so this will be usless for me to take. Again this should be on recordings I was told it will work. After 6 months nothing changed and I complained about it.