Telkom WiFi service is the worst experience ever!

I have been with Telkom for more than 5 years and I recently added Telkom uncapped WiFi, worst mistake ever! Apart from the fact that it took me moths before getting my statement and that they suspended my account because their invoice date doesn’t correspond with my payment date! My most recent frustration is when I moved houses, I called Telkom(10213) on the 2nd of May 2018 asking for my line to be moved for the 1st of June. Nothing happened. I called on around the 22nd to ask for progress and I was told they investigating it but my line with be installed on the 6th. Nothing happened. I called on the same week of the 6th and the agent said they booked my installation for the Friday the 08th of June. Needless to say, nothing happened. On the 12th of June I called yet again, and the first agent I spoke to told me there were interactions on my account and nothing been set for my move and rudely hanged the phone on me, it was just after 08:00. I called again after the rude phone call and spoke to another agent who explained that nothing was booked on the installer’s system but she was escalating the matter and I would get a correspondence in two working days. It’s the 19th today, I decided to call again and the agent told me that the escalation has not yet been attended to and she can’t help me.

To say I’m annoyed by this service will be an understatement!