Telkom Wifi Service

We have a wifi contract with Telkom and since 1 June 2018 our wifi has been down. After numerous calls and only 3 days later, i.e. by Monday, 4 June 2018, we were advised that the cables were wet and faulty in the area but at this this time no technicians were out to look at the fault yet. After more calls (at our cost) we were finally advised that technicians had been out to the area but that they (Telkom) did not have any information regarding the fault. We have since had 2 call backs from Telkom but nobody can tell us when this fault will be sorted. I work from home and I am reliant on the wifi. We eventually had to buy a sim card and load data at our own expense even though we had already paid the contract for the month. The service from Telkom is pathetic and the staff are even more pathetic! We need to know what is going on.