wR
westy R

1 reviews | Active since May 2018

06 Sept 2018, 10:29

TELKOM-WIFI ROOTER

please note that I have now wrote to Hellopeter for the third time

Telkom did respond and say they will contact me but I still get billed for WI-FI rooter I don't received from Jan.2018 till now

my ref. numbers are just pilling up, I called 4 times and got 3 ref.numbers

********** 6 ********** 47A ********** 49A

I phoned in Jan.2 ********** 3 to organize the Telkom WI-FI installation with rooter are still being billed for WI-FI rooter I did not received yet every time I get a corresponding on hellopeter or when I send a mail they stated: National customer care will respond to your mail and on hellopeter :someone will contact you

this cannot go on any more I want someone from Telkom to sort this out ASAP

THANKS

0
Replies (1)
Telkom
Telkom's reply07 Sept 2018, 11:23
Official

Good day westy rose

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

We have expedited the query to our consultants to further assist and advise .

Regards

Gerard

Telkom Social Media Team

Best regards,