Telkom Wifi is absolutely Pathetic

Don’t ever consider getting Telkom Wifi. It is a nightmare all the way. The latest issue…. I am on uncapped 10Mbps.. I have spoken to 6 different consultants, wasted 4 hours of my time on telephone calls and got 6 different explanations. After the last call I was promised a technician will come out but on Saturday I just got an sms saying the wifi is slow because of unfair usage policy. The cap as per Telkom themselves is 900gig on my line. We have not even used 100gig, this also as per one of the consultants. Two weeks of a month with a wifi running on 0.25Mbps and for this I have to pay R810 every single month. The first reason I was given as a reason why the wifi is slow, was because a sales consultant called me and said for only R80 more I can get a 20Mbps. I agreed thinking, great deal. But then the slow wifi started and the 1st technical consultant I spoke to said it was because on the 20Mbps they put me on a lite package. So I said cancel it immediately and just put me back on the package I was on. Nothing happened so I made another 5 calls. The 3rd consultant said it was due to unfair usage and I must call the billing department. Bearing in mind that you to hold for at least 10 to 20 minutes before you can even speak to someone. The billing department then said, no there is nothing wrong from their side and we did not even use 100gig, I must call the technical department again. So I did and reported the fault again, just to get an sms a day later saying again it is unfair usage. I will now demand half my payment back for the month of March or I will be contacting the ombudsman. Why must I pay for a service I did not receive?????? Absolutely pathetic service provider. Don’t ever consider taking anything with this company