Telkom wifi internet service

Good day I am a telkom customer I've been experiencing problems with my internet connection since Wednesday everytime I get in contact with telkom they have a different story each time, they supposed to send someone out to fix the problem but there's still no result, they said it's a problem in my area but other people's telkom internet services is working, there service is really bad and in not happy at all I'm spending alot of of money buying airtime to contact them and I'm also losing money because I'm working from home, but when it comes to payments end of the month they expect there money on the date it should be paid so why can't they offer the same to the customers when it comes to there service and helping with customers enquiries or dealing with the problem its been a full week and at the end of the month they will expect a full payment when I never had a full week of internet service so then yet again I will take a loss,the least telkom could have done was send out a notification or alert to say the internet will be down, I would like to see results because this can't keep going on